![]() ![]() Endurance is simply looking for another reason to deny the claim when it is not necessary. If he wanted a tear down at that time, he would have indicated that. I am rejecting this response because:When the Endurance inspector was there, he saw no reason for the tear down as he agreed completely with the estimate. Because of the high cost of repair, I didn't listen and purchased the service contract at a higher price than expected and got just what everyone said I would, a dishonest denial in breach of their contract! I was told by everyone I know not to buy a policy from Endurance Dealer Services because they will always deny a claim. I want them to do what is required of them under the contract and have the repair done and paid for by them as required under the contract. Endurance dealer services is in breach of their contract and admits that it is. Today I called Endurance and spoke with ********* and she admitted that all calls are recorded and she listened to the Dec 2 call and agreed with me that in fact nothing on the call other that changing oil myself was discussed and she reopened the claim. The next day I received a call from their approved repair facility and they stated that Endurance Dealer Services had denied the claim and was using the reason as "pre existing condition" because I called them on December 2 and said I was having problems. ![]() Endurance representative visited the facility and agreed with the repair facility that their estimate was correct and their diagnosis was accurate. At the end of March I had an engine problem and Endurance Dealer Services towed the van to a repair location as indicated as approved under their service contract. The representative said yes you can change your own oil, just keep the receipts for proof. On December 2 I called Endurance Dealer Services to make sure that I could change the oil myself. After reading the contract, I Saw that it required an oil change within 30 days of purchasing the contract. I purchased a vehicle service contract from Endurance Deaker Services LLC in November for ******** for my 2016 Dodge Grand Caravan. ![]()
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